Frequently Asked Questions
We work exclusively in referring you to a small web agency - specifically, a website consultant who has their own team of designers and developers on staff (typically a team of 2-5 ).
Since each small agency is headed by a web professional who's had years in the business and focused on a specific industry, niche, or specialty, they have developed to the point of supporting that specialty with a team to increase the quality of work, response time and competitive pricing. We find this to be a greater recipe for success than the average freelancers most website owners find through mass-market directories.
Click here to read more about our vetted quality network and who we select.
Once you register on our website (which is free) you will be able to order our 5-Point Website Review.
Upon ordering, the Website Review will be completed in one business day. You will receive an email with your final report, details on your website professional match and a link to schedule a 30-min call with your website professional to review the report together.
To match you with the right website professional for you we will need to analyze your website to see how it was built, it's current needs and any low hanging fruit. This information is critical to our matching process.
We do this through our 5-Point Matching Audit for WordPress Websites - a one-time, per-website purchase. We offer a 100% money back guarantee.
All our Market(place) owners offer a standardized plan of website support we've deemed the First A.I.D Plan. The plan acts as the gateway to a wide variety of additional development, design, search engine optimization, social media marketing, website strategy, brand identity and more.
The First A.I.D Plan includes:
- Software Updates - WordPress Core and Plugins
- Manual Website Check after Updates
- Daily Website Backups w/ Restoration
- Daily Security Monitoring
- Daily Uptime Monitoring
- Database Optimization and SPAM cleanup
- Monthly Performance Scan
- Email Support Ticket Desk
- 2 Support Tasks a month (ability to request more)
- Monthly Maintenance Report (w/ Google Analytics report)
- Cancel Anytime, No Long-Term Contract
- WP Care Market Perks
- As well as additional options for Consulting Calls and more Support Tasks
Click here to view all the pricing details
Once you are paired with your website pro you will be able to access their Market(place), secure your First A.I.D plan to engage their additional services. You may always request a new match if you don't feel the web pro is a good fit for your needs.
In order to run a full review on your website, you will need to install the WordPress audit plugin in your WordPress website (we provide the plugin as a download once your order your Review.)
For this reason, we do NOT need your website admin login, FTP or web host information to carry out our Website Review. This protects your privacy. Once the Review is complete, you should deactivate and delete the plugin.
Make sure you have admin access to your WordPress install in order to install the plugin. Feel free to contact us if you don't have access to install the plugin and we'll work with you to accomplish that step.
If you are not happy with who we match you with, just reach back out to hello@wpcaremarket.com, and we will match you with a better fit. There will be no need for a new website review to get a new match if the website hasn't changed dramatically in design and function.
We also offer a 30-day, money-back guarantee on the website review, so if it just isn't working out, we'll refund your payment for the Website Review within those first 30 days.
In our experience, we've found most small business owners with WordPress websites don't know what they need in a developer, designer, or website consultant- only that they need to know WordPress.A mass database doesn't do anyone any good at choosing someone who fits their needs.
We have vetted and trained each website professional in our network with our quality website support process. We pride ourselves in our select library of Market(place) owners and pairing you with the right one based on their specialties and current bandwidth.
Click here to read more about our vetted quality network and who we select.
If your website is broken or been hacked, please view important steps on how to proceed by clicking here.
Please reach back out to WP Care Market once the site is back up and functional, and the website pro we match you with will work to prevent this from happening again.
At this time, we are currently only matching those with existing WordPress websites to a website professional from our network for ongoing website care.
If you have an existing website but also need a new one, we would encourage moving forward with this process of finding you a match. By beginning a relationship with a web pro, they can then quote you for the build of a brand new website. Often our website professionals have special rates for new websites for their website care clients.